How can we help?
Setup, theme app block, labels, flagged compare-at prices, billing, or something unexpected.
Email supportFrequently asked questions
01What does Prior30 show?
The 30-day lowest selling price on reduced product pages, via a theme app extension. It records variant price changes and writes the reference to metafields. It is not legal advice.
02Which languages are supported?
Storefront labels follow the shop language on Free and Pro: English, German, French, Hungarian, Spanish, plus other theme locales. This marketing site is English, like CheckoutControl.
03Does it store customer data?
No. It stores shop identity, variant identifiers and titles, prices, compare-at prices, currencies, timestamps, and merchant settings. No customer names, emails, addresses, or order PII. GDPR customers/data_request and customers/redact return 200 because no customer data exists. shop/redact deletes shop data.
04What is Free vs Pro?
Free tracks up to 50 variants with storefront labels and no CSV. Pro is $4.99/month after a 7-day trial, with unlimited variants and CSV export. Billing is Shopify App Pricing.
05What is out of scope?
Shopify Markets, discounts as reductions, collection cards, cart, shopper-facing charts, PDF, and CSV backfill. Support covers the documented app, theme block/embed, and billing—not custom theme development.
Before opening a request
This information helps us diagnose the issue without several rounds of follow-up.
- Include the shop’s myshopify.com domain.
- Describe the expected result and what happened instead.
- Note the product/variant, theme, and whether the Prior30 block is on the product template.
- Include approximate time, time zone, and steps to reproduce.
- Attach sanitized screenshots. Never send passwords, access tokens, or payment-card data.
Response expectation
Support is available Monday–Friday, 09:00–17:00 Europe/Madrid in English, Spanish and Hungarian. Initial-response targets begin during those hours.